Hotels Booking Policies

Accommodation types

In accordance with what was referred to in the privacy policy, terms and conditions, temporary residence services are provided, including Hotels, hotel apartments, and more.

Booking via the website

If you decide to make a reservation through our system, you are agreeing to the price stated as well as the terms and conditions mentioned on the website. Once the reservation is confirmed by the accommodation you have chosen, a confirmation email that includes the voucher (for prepaid accommodations) will be sent from our company to the email used to make the booking.

we reserve the right to reject bookings as set out in the ‘Right to cancel’ section below.

Accommodation rating,classification and information

Hotel rating or classification in our system it’s set by the hotel itself or by the supplier we only aim to provide general information and we are not responsible for different or any change in the hotel's rating or classification and information.

If you need to be sure you can contact the hotel directly or through the hotel web.

Prices and taxes

In general, the displayed prices include service fees and taxes except for city and resort tax, insurance amounts and tourism fees, which are paid directly through the customer.

But there are some reservations that are updated with taxes not included that will be paid by the customer so it is very important to read the notes well

Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location and can change without prior notice.

If the government imposes a new tax suddenly, please note that it will be paid directly by the customer

Also, if you made a reservation with a future service date and there were taxes have been added before the check in date, please note that these taxes will be paid by the customer directly

Cancellation of reservation ‘Right to cancel by 4allbooking’

We reserve the right to not accept customers or bookings (or to cancel confirmed bookings in some cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:

Ø  Breach our terms and conditions

Ø  Accommodation closure

Ø  Incorrect rate which mean unreasonable rate

Ø  Force majeure events

Ø  Trade or economic sanctions

Ø  Embargoes, legal restrictions

Ø  Fraud or theft

Ø  Suspected criminal activity

Ø  Submission of misleading or erroneous information

Ø  Credit card problems

Ø  Inappropriate behavior

Ø  Threats or insults

If a booking is rejected or cancelled by 4allbooking and a payment has already been made, the booking value will be refunded or not as per case and situation.

we might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website related to the booking prices that a customer might not consider being 'obvious'. we are entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed.

Prices and additional costs by the property

Please be aware that all the prices mentioned on website and app are based on the dates and number of guests requested through search

The standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.

Insurance of any kind is not included in the rates.

Rates and availabilities are dynamic and can change daily/hourly and as per the availability

Extra Fees From Property

The accommodation might also directly charge the guest on factors that include electricity, baggage handling, newspapers delivery, tourism and housekeeping. These charges are not controlled by our 4allbooking and are usually applied in certain markets such as the USA. However, optional fees that include minibar charges, parking, room service, movie rentals, the internet, food, beverages, and phone usage, all these items and other paid directly by the guest also.

During certain high season periods, certain accommodations may make it mandatory for guests to purchase tickets for a gala dinner or event being hosted at the accommodation (e.g. for New Year, Christmas, Chinese New Year, etc.). Such charges might not be included in the room rates and will need to be paid directly at the property. In some cases, it may be listed under ‘Mandatory fees’ on the accommodation details page.

Transportation fees

For certain accommodations there are compulsory transportation fees, such as the Maldives, to reach the resort or hotel. Often times, they are not included in the price. Therefore, once booked, please contact us or the hotel to complete the transfer booking process with the hotel, knowing that these fees are collected from the customer directly, whether before arrival or When checking in at the hotel

We don’t assume any liability for the quality, safety, frequency or service levels of such transportation services.

Maldives bookings

Some important points as the below: -

1- Consideration to Proceed booking before service date from 03:07 days

2- Consideration is that the arrival flight should be from 08:00 AM to 15:00 PM, and Departure Flight start from 12 noon to avoid issues with transfers as it’s not working at night between islands

3-Transfer if not included guest will pay directly to hotel and you have to advise us flight details                                minimum 03 days before service date to be arrange with hotel.

4- For package include (transfer + accommodation) you can send offline request to operations team

Currencies

We accept payments online using Visa and MasterCard in SAR & US Dollar

If you decide to pay with a credit card from a foreign bank institution, additional charges may apply, according to your bank’s policy

If your payment is declined, it could be for one of the following reasons:

-If you exceed the credit limit of the card. We recommend that you make sure you have enough credit (by checking your account balance or contacting your credit card provider) or you can use another card.

- You made a mistake in entering the credit card information during the booking process, such as printing a billing address, expiration date, or incorrect password, please verify the information and try again.

- An unauthorized payment method is used through the site. Make sure we accept your card type before you make the payment. You can currently book and pay via cards: Visa Card, Master Card

- Your credit card provider is unable to complete the payment process due to a technical glitch. Please contact your credit card provider/or try again.

- Your card has been blocked by the credit card provider because this payment is different from your usual daily payments in order to protect you, please try again later after contacting the provider and requesting the lifting of the ban on your credit card.

Security Deposit

The hotel or owner may require a security deposit to be paid before check-in (refundable upon check-out). The security deposit amount is variable and is set by the hotel or the owner of the specified property. The owner keeps this deposit in the event of any disputes or damages to the property. We will not be liable for any penalties set by the owner, in the event of any disputes or damages to the property or any failure to comply with the rental rules set by the owner or the hotel. We do not get involved in disputes that arise between you and the owner or hotel and they must be resolved between the parties involved.

COVID-19 Safety Standards

You must follow all the precautionary measures and rules for COVID-19 that comply with the current rules set by the various governments

Value Added Tax (VAT)

Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale.

Booking Conditions

ç  By making a reservation on 4allbooking, you accept and agree to the booking conditions of the accommodation, including the cancellation and no-show policies, as well as any additional terms and conditions that may apply to your reservation or during your stay, including services rendered and/or products offered by the accommodation terms and conditions of an accommodation can be obtained with the relevant accommodation).

ç  Hotel prices on the online reservations system are based on FIT leisure basis. we will not hold any responsibility if the client is not on a leisure trip. All the hotels refuse to honor the booking and will charges the client directly at the rack rate without any liability or responsibility from our side.

ç  Some hotels have floating rack rates that change daily. We will not accept any requests for a refund on the basis that our selling price was, on the day, close to or above the rack rate.

ç  Each booking must have at least one full guest name per room and the passenger entered first, will automatically be assigned as lead name

ç  Special Conditions for USA , Canada and some countries: Guest names should be updated with all full names, including first names of all the guests must be provided at the time of booking and need to confirm exactly the guest’s name on the passport or any other identification required for check-in. The name of all guests checking in to the hotel must match those on the reservation, or the hotel will consider the reservation a "no-show"

ç  Bookings may be made only as dummy bookings and we reserve the right to cancel all bookings that seem to be made with the intention of holding space. Name change will be considered a cancellation of the existing reservation and applicable penalties will apply. The new reservation will be subject to space and rate availability at that time

ç  For late check in you should follow with our operations team or call hotel otherwise booking will auto cancel and charge will apply

ç  Even though the majority of accommodations offer specific timings for check-in and check-out, some might not have 24-hour desks. If the accommodation you booked is among the ones with no 24-hour desks, we recommend contacting the accommodation directly to notify them of your estimated check-in time.

!        If a customer was promised certain facilities in an accommodation but was not available upon arrival, they are encouraged to get in touch with the accommodation management to solve the issue. However, we can't guarantee the availability of any promised facilities found on the accommodation page on the website.

ü  Package rate for hotel booking online: rate for hotel reservation linked with another service such as flight or transfer in this case you will responsible for any change may be apply

ü  Reservations are accepted for a maximum of 4 rooms only. Reservations for 5 rooms or more are considered to be a group and cannot be booked online on the online reservations system

ü  bookings are for one-night minimum stays only.

ü  As soon as you have completed the booking process, you will receive booking ID number as confirmation. We will also send you a confirmation email and voucher with all your booking information

ü  Once you have entered the dates of your stay, the available accommodation types are listed, with the rates clearly displayed next to them. You might see that the same accommodation type has a different rate based on different conditions, such as occupancy (adults and children) or inclusions or booking conditions.

ü  You will see the total price prior to confirming your booking. Display settings may vary, but this will at the latest show on the final booking page. This information will also be in your confirmation email and voucher.

ü  Both price and availability of the selected service may be subject to change before confirmation of the booking

ü  Please bear in mind that hotels are under renovation from time to time. Hotels take all possible steps to limit disruption to their guests. We will not accept complaints, or requests for refunds, if a hotel is carrying out renovations whilst a guest is resident. Sometime advise you of renovation work, dates may be provided but it is important to remember that these may be subject to change and sometime not always notified. therefore, you be held accountable for complaints concerning renovations that extend beyond the date originally advised.

ü  Sometimes the main hotel sends the customer to another alternative hotel due to various reasons, for ex: sudden maintenance or government intervention,.....

ü  While searching in a specific area, hotels may appear for areas adjacent to the region, meaning you may do a search for Makkah hotels and among the results appear hotels in the Jeddah or Taif area, so please check the hotel address to avoid any problems

ü  If you have children, they must be entered correctly during the search process, especially the ages when entering the hotel, and read any note on the reservation and as general children are sharing room without extra beds and sometime also without meals

ü  (Room Details) The number of bedrooms will be clearly stated in the room description through hotel website. If you have already made your reservation you can contact the hotel directly with the contact details provided in your confirmation email or voucher.

ü  Every room has a different policy set by the hotel.

ü  A non-refundable policy means that a fee will apply if you decide to cancel or amend your booking. This fee is mentioned in the room conditions and in your booking confirmation e-mail and voucher.

ü  If you cancel a non-refundable accommodation booking, or cancel your booking after the accommodation's cancellation deadline, you are not eligible for a refund, regardless of the payment method used.

ü  Free cancellation means you can cancel your booking free of penalties if done within a time period set by the hotel. This is mentioned in the room conditions and in your confirmation (for example "cancel within 2 weeks of booking" or "cancel before dd/mm/yy hh:mm").

ü  For hotel rooms are fully refundable if you cancel before the hotel's cancellation deadline, which varies across accommodations

ü  We will not act for any requests made over the phone.

ü  Please remember to check the hotel’s cancellation policy before making any changes to your booking. Some hotel rooms are non-refundable.

Ø  If you feel you have been charged in error, our customer support team will find the best possible solution for you. Please contact us with your booking ID and details of the charge made, and we will be happy to assist you.

Ø  If you would like to extend your booking you have two ways to get this done, you can directly login the system and book the rooms as per availability, if you are not able to find than you can get in touch with us.

      If you proceed booking but you haven’t received any email, might have gone to your spam folder, so please check it once again. If you still cannot find your confirmation email, please contact our support team and we will gladly help you out

      The notes that showing on the reservation are mandatory even if they differ with the search details, meaning you may enter data to search for 03 adults or more, but there is a note on this booking that this price is for two people only. This means that any extra person than two people will be paid the charge of (accommodation and meals) directly. These policies related to the hotels and applied to 4allbooking and our suppliers, So it's out of our control.

Another example: - If a nationality is included in the search, but during the notes it is stated that this reservation is not acceptable for this nationality, and therefore what was mentioned in the notes will be applied.

Very Important Note For Triple Room 03 Adults

We are always seeking to avoid any confusion and to prevent any guest inconvenience and to make the reservation process go smoothly, so we have to clarify this point for Triple Room (03 adults) as per the last update from all our partners.

Kindly note while trying to book Triple room for 03 adults kindly make sure that room type is mention (with extra bed) clearly for the third person to avoid any confusion, otherwise the third person may be sharing without extra bed or sofa bed or will pay obligatory for accommodation and meal plan at the hotel directly.

 After booking posted if you need to verify you can send to our operation team to check the third person will be included or not? Or you can follow with the hotel directly once received HCN.

(For xml booking we can’t check before proceeding booking, only after booking posted)

Also, in general, you should check all notes showing on our platform through 02 sections:-

 01-Essential Note.

 02-Page of passengers’ names (will find the complete note).

If you find notes that this rate is for 02 adults only or similar which means that the extra person (third person) will pay directly at the hotel for accommodation and meal plan obligatory, even if you search or book for 03 adults in a room. Please don't hesitate to contact us any time should you need any information or any further details.

Another Examples For The Notes But Not Limited To: -

Ø  Booking based on Single or Double rates (or similar) (this note means that third person and above will pay directly obligatory). Even if you search or book more than 2 adults in a room.

Ø  Breakfast inclusive rate plans, breakfast is always included up to 2 adults per room. Any additional adults and/or children will have to pay for their breakfast on property obligatory. Even if you search or book more than 2 adults in a room.

Ø  Breakfast is included for 2 persons, additional persons will need to pay locally for their breakfast obligatory, Extra Person - Payable Locally: Extra person fees are payable locally at Check In(this note means That third person and above will pay directly obligatory). Even if you search or book more than 2 adults in a room.

Ø  Extra Person - Payable Locally: Extra person fees are payable locally at Check In

(this note means That third person and above will pay directly obligatory). Even if you search or book more than 2 adults in a room.

Ø  Supplement Type (1 * Room): Extra Person Fee

(this note means That third person and above will pay directly obligatory). Even if you search or book more than 2 adults in a room.

Ø  Please be advised that booking a room does not guarantee bedding type. It might be Double with an extra bed, Double with Sofabed or three separate beds. It may be a double bed only with no extra bed. This is all depending upon the hotel's policies worldwide.

      This policy related to some hotels contracts and it’s out of our control or the supplier.

      Due to the risk of splitting group rooms, 4allbooking does not accept the way of separating group rooms into multi-orders. We will not be held responsible for any hotel arrangement (including a surcharge for a traveller upon check-in or a temporary arrangement to another hotel, etc.) as a result of the split of group rooms.

      The main customer in the reservation must be over 18 years old, in some hotels, 21 years old so to avoid any issue you can contact hotel.

      Regarding any inquiry related to the hotel, before completing the reservation process, you can directly check the hotel’s website or call directly and if necessary, we will contact the hotel and inform you with the information and the person who is the source of the information in the hotel, but we do not bear any change in the information on the part of the hotel due to the continuous changes that occur in the hotel and to a problem, you avoid any change you contact the hotel via e-mail.

      Some room results appear not clear on the site as a result of the xml link. It is not possible to know the specific room type until booked and following up with the hotel and supplier to check posted under which room type in the hotel

      The Company will not deal with any complaints received more than 30 days after the client’s end customer has checked out.

      will not handle any complaint that was not brought to the attention of the hotel while the client’s end customer was in residence.

      All complaints must be reported to the hotel on the spot. And we are not responsible for not notifying the hotel

Details and Items related to the Bookings on 4allbooking platform.

01- 4allbooking (Search and Rates)

The Search by 4allbooking is carried out through 03 steps: -

First Step

Do a general search in a specific city, and an approximate price is set (the fastest results in response to the search engine), which is an indicative price that is not final, and to confirm the price, you must click to see the required hotel, the required room details, and the type of beds through (See Rooms)

Second Step

After clicking on (See Rooms), the best prices appear in order from the lowest to the highest price, with mention room type, and the cancellation policy.

To make sure that the booking is possible, we take the third and final step, which is (Book).

Third Step

After clicking on (Book), Showing page will all room details as per your search, also special requests options will appear and it’s subject to the availability, then have to continue for next page and to review again all details, final rates, write customers’ names and make sure to read carefully full notes showing in Essential Info * by press on Read More and press confirm.

02- Auto Cancel Reminder Email

For confirmed Bookings only, according to the due date, an email will be sent to the agency to remind the date of issuing the voucher before canceling it automatically, as per cancellation policy, Kindly note that automatic cancellation will be at 12 noon Dubai time during the last day of free cancellation

03- Auto Voucher Feature

It’s a feature that allows users to make vouchered booking directly without first confirmed status for flexible bookings, for this option the agency can ask key account manager to activate it because all bookings after this activation will be vouchered and deduct from your balance automatically.

04- Bookings ((Not Confirmed/On Request))

In some cases, due to staying for a long time on the platform and after that completing the booking, or a problem of changing the online availability, or a technical problem, the system gives loading and the result is Not Confirmed/On

Request bookings, In this case, you should communicate with key account manager or the operation Dep before proceeding a new one, in order to review the issue and avoid any problems, especially as it is deducted from the balance.

05- Shopping Cart Feature

It’s a feature that means collecting the customer’s request during the search for more than one hotel. if you want to make a confirmation of all at once, we would like to clarify the following points: -

• If you don’t need a specific booking, you must empty the cart and remove all unwanted bookings (Remove all Items from Cart), because if one booking is completed without emptying it, the rest of the bookings will be confirmed.

• Be careful if you want to make more than a booking for the same customer through the shopping cart, kindly note all bookings will created under one Booking ID, and if you have after that any request such as modify or cancel a

booking from those which have been booked, there will be some confusion and lack of clarity in the matter.

• in case of proceeding a group of bookings through this feature, it does not mean that they linked together for hotels or suppliers, but they are considered separate bookings, contrary to what we recommend to reserve more than one room for the same customer, same hotel through the same search and determination the number of units ordered at once, otherwise they are considered as separate bookings.

• Through this feature, it is possible to confirm some bookings and not confirm others (not confirmed or on request), We confirm that each booking considers separated and there is no any link between them.

06- Search by Province

In certain areas, our search shows the province (the largest governorate), which contains a number of cities, in order to obtain the largest number of hotels and our attempt to facilitate the matter due to the difficulty of writing some cities For example (to name just a few), search in Madinah, which includes (Madinah, Al-Ula, Yanbu, Khaybar, and Badr) And Makkah, which includes (Makkah Al-Mukarramah, Taif, Khulais, and Al-Leith), We advise you to know the location of each hotel that the customer desires, or check on Google to confirm the address of any hotel you wish to book.

International Travel

You are responsible for ensuring that you meet any applicable foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met.  

By offering Hotel Reservations in particular international destinations, we do not represent or warrant that travel to such areas is advisable or without risk, and are not liable for damages or losses that may result from travel to such destinations. We recommend you check your country’s foreign travel guidance for further details.  

HCN + Last Minute Booking

Ø  Once Booking posted we are working on to have HCN but there are some points influence some hotels update their system just for booking with nearest check in

Ø  We have high priority for last minute booking may be take around from 02:03 hrs

Ø  Don’t take any action until refer back to us to avoid any confused and will not be our responsibility

Ø  For last minute booking kindly contact operations team or hotel to check availability and avoid issue with customer

Amend Policy

ü  For any amend you should send email to operations team and will do the best but it’s not guaranteed

ü  At the time of booking the real name of passenger has to be properly noted

ü  Hotels might refuse any change of name and we can’t be held responsible

ü  Some cases the booking may need to be cancel and re-booked if there is still space available but with new rate

ü  In some cases, a decrease of number of nights still can increase the overall booking price This is because there might be a promotion happening when the original booking is made and that promotion may not be valid anymore.

Refund Policy

ü  Booking must be cancelled directly on our system firstly as per cxl policy

ü  For your request to make refund it’s not guaranteed and if you have promised from hotel or in case personal circumstance please send us paper evidence to help us while we negotiate with hotel and supplier.

ü  Kindly note for any refund it will take from 5 to 10 working days or more as per case

Ø  For bookings with full or partial refund we usually process the refund within 4 working days from the cancellation request. However, it may take longer to reflect in your account statement as this depends on your bank. We’ve noticed that it takes about 15-20 working days at the latest for most refunds to be transferred back to their respective accounts. If you still haven't received your refund, please contact our Customer support team and they will be happy to assist you.

Relocation Policy

From time to time hotels cannot accept confirmed bookings. We will always do our best to avoid that problem and where it happens we will provide a suitable alternative. We are not able to guarantee in all cases that alternative accommodation booked will be of the same standard or in the same location in these cases we will  try to offer any suitable alternative as per the availability .

Regarding last minute bookings should follow firstly with operations team or hotel to check availability and avoid issue with the guest

Relocation Policy Steps: -

1)      First option provides the same conditions as per original

2)      If first option not available from our side we will try to provide higher classification with the same rate,

Or lower classification or room with limited discount in case of a lower hotel

3)      If the first or the second options refused from the guest in this case the only option available is cancel the original booking for free .

4)      If we can’t manage to provide the first or the second option which means we can’t provide any relocation hotel (specially for last minute booking and peak period) our operation team will update you that you have the right to book directly with compensation will up to a maximum of  25:30 % (+) than original booking amount, but you should to provide the invoice of the new booking from your side including the same conditions of the original booking details :-

(room type/rate/classification and the same guest names)

And the new invoice from your side should be higher than the original booking to be able provide a compensation which will up to a maximum of 25:30% (+) than original booking amount otherwise if the different amount less than the compensation, kindly note only the different amount than the original booking will be covered from our side, and will be applied after making a check out.

(ex: original amount 1000 USD they can book from their side and we can cover over than original with max 250:300 USD after provide us with invoice with the same conditions of the original booking details :-

(room type/rate/classification and the same guest names) and should the new invoice of the new booking higher than the original booking to be able provide a compensation, if the new invoice amount is less than this a compensation we mentioned above, kindly note only the different amount than the original booking will be covered from our side.

Ø  In case the agent created another booking from his side with the same rate or lower we will cancel the original booking for free without any compensation.

Ø  If the agent refused this option we can cancel original booking without covering any loss or compensation.

Important Notes For Relocation: -

Please note that star ratings are based on the data which 4allboking contracted with partners.

Don’t take any action until refer back to us to avoid any confused

If the clients cancel or rebook before we give the final solutions, we will not bear any rate difference or compensation.

Booking with Free Transfers

ü  Kindly note if you have booking with free transfer you should update us with flight details max 72 hrs before service date to be able to confirm this transfer for any late it’s not guaranteed to confirm it

ü  If you have booking last minute with free return transfer which mean check in same day or 01 day before check in It’s not guaranteed to confirm first transfer

Client Nationality

When the nationality of the client is entered while making a search the agency confirms that the nationality of the passport of the client is entered. The rates displayed after the search results will be for the nationality entered during the search at the same time you should read all notes appear on booking details while proceed as sometime there will be note that this rate not available for the same specific nationality , Although you enter the same nationality through search in this case this note will be applicable and you can’t book this booking if you proceed guest will be responsible for any different rate or can’t accommodate the same guest

Information (extra beds/cots and children)

·       Any additional fees for children, if any, are not included in the reservation price and are to be paid directly if the room capacity allows it.

·       We advise you to contact the hotel prior to your arrival time, to ensure that all your requirements are met.

·       If you have booked your room in advance and would like to request an extra bed afterwards, you can always contact hotel or our operations team and we will send the request and verify the possibility of providing an extra bed/cot.

·       Regarding requests for bed type, it is not guaranteed according to the hotel's availability

  “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.